Preamble and Interpretation
Welcome to HVAC Cleveland Pros (the “Website”). We help customers (“users”, “you”, “your”) who need air conditioner repair services (collectively, “Services”) to find dedicated repair technicians (The “Services Provider”).
To the maximum extent permitted by applicable law, HVAC Cleveland Pros shall not be held liable for any incidental, special, or consequential damages or any loss of profits or revenues, whether incurred directly or indirectly or any loss of data, use goodwill, or other intangible losses resulting from any conduct or content of any third party on the service.
Acceptance of this Policy
You acknowledge that you have read this Policy and that you agree to all the stated terms and conditions. By accessing and using the Website and Services, you consent to be bound by this Policy. If you disagree, you are not authorized to access or use the Website and Services.
Information We Collect and How We Use It
You can access the Website without revealing any personal information by which any individual could identify you. However, if you decide to use some of the features on the Website and use the Services, you may be asked to provide Personal Information (for example, your name, phone number, and email address). When filling online forms on the Website, we receive and securely store any information you provided. This information may include the following:
Name, Phone Number, Address, Email Address, etc.
Your information will be delivered to the service provider.
Automatic Collection of Information
When you visit our website, our servers will record the information your browser sends. We use such information to provide the functionality of the service, improve the Service’s quality, fulfill your requests, personalize your experience, track the usage of the Service, provide feedback to third party businesses listed on the Service, provide better customer support, disaster recovery, enhance the Service’s security, and comply with legal responsibilities.
The Website and Services use “cookies” for a more personalized online experience. A cookie is a text file placed on your hard disk by the server of a web page. Cookies may transmit information regarding you and your use of the Website and the Service, such as your IP Address, search preferences, the type of browser you use and the data related to advertisements displayed to you or which you have interacted with, and the date and time of your usage. You have the ability to modify your browser settings, accept and decline cookies.
We are offering electronic newsletters, which you may subscribe to. We stand firm in keeping your e-mail address confidential and will not disclose your e-mail address to any third parties, except if it is for the purpose of using a third-party provider to send such emails. You may choose to stop receiving our newsletter or marketing emails by contacting us or following the unsubscribe instructions. You can also click the unsubscribe button on our emails.
Disclosure and retention of information
Depending on the requested or necessary Services, we may have to share your information with your consent with our trusted third parties that work with us. We will not share any of your Personal Information with third parties we are not affiliated with. We may share your Personal Information with our affiliated third parties with policies consistent with those that agree to abide by our policies with respect to Personal Information.
If permitted by the law, we will disclose any collected Personal Information, especially when it is about complying with a legal process. Disclosure is necessary to protect our rights, safety, the safety of others, fraud investigation, or responding to a government request.
In terms of transition, such as acquisition or merger with another company, a sale of assets, your user account, and Personal information will be one of the assets being transferred.
We will retain and make use of your Personal Information for the time needed to comply with legal obligations, resolving disputes, and enforcing agreements, unless a longer period of retention is permitted by the law. We may have to use aggregated data derived from your Personal information after updating or deleting it, but not in a manner that would personally identify you. When the retention period ends, your Personal Information will be deleted.
The Rights of Users
There are certain rights you can exercise in terms of your Personal Information processed by us. You are entitled to withdraw consent where you have previously agreed to process your information. You are entitled to object to the processing of your information if it is carried out on a legal basis other than the agreement. You are entitled to learn if the data is processed by us and get the disclosure regarding particular aspects of the processing and get a copy of the Data undergoing processing. You are entitled to verify your Personal Information’s accuracy and request correction or have it updated. You are entitled to get the erasure of your Personal Information from us. You have the right to receive your information in a structured, readable format.
Information of Security
The information you provide on computer servers is secured in a controlled environment and protected from any unauthorized access or disclosure. We sustain administrative, physical, and technical safeguards to protect your Personal Information against unauthorized access, modification, use, and disclosure. However, transmission over wireless networks cannot be guaranteed. Thus, while we make an effort to protect your information, acknowledge that there are limitations regarding privacy and security over the internet that are beyond our control. Your information’s integrity, safety, and confidentiality between you and the Website and Services cannot be guaranteed. Despite best efforts, any data may still be viewed or tampered with in transit by a third party.
In the case that the security of the Website has been compromised or the Personal Data of our users has been disclosed, we will take reasonable measures, including reporting, investigation, and cooperation with the law enforcement authorities. With a data breach, we will make efforts to notify every affected individual that there is a risk of harm to the user, or if a notice is required by the law. In this case, we will send you an email.
Change and Amendment
You are entitled to contact us if you would like to understand more about this Policy, or matters relating to your rights and your Personal Data. You may do so via the Website’s contact form or send an email to email@example.com